Refund policy

We want you to love your LIP INK® products. If something isn't right, here's how returns work.

Return Window

You may return unopened, unused product within 15 calendar days of the ship date. We must receive your return by the 15th day — the postmark date does not count.

How to Return an Item

Call us at (800) 496-9616 to request a Return Merchandise Authorization (RMA) number before sending anything back. Our warehouse cannot accept packages without a visible RMA number.
Write the RMA number clearly on the outside of your package.
Ship your return to:
LIP-INK® International
RMA# [your RMA number]
225 Arena St.
El Segundo, CA 90245

Refunds

Full product refund if the item is received within 15 calendar days of the ship date, in its original, unopened condition.
Refunds do not include original shipping, handling, or taxes.
Please allow 3–5 business days after we receive your return for your refund to be processed.
Approved returns may be subject to a 10% restocking fee.
We are not responsible for refunding or replacing orders that show a tracking status of "delivered."
Packages returned to us marked "Return to Sender" cannot be refunded; the customer is responsible for any re-shipping cost.

What Can't Be Returned

Sale items and BOGO (buy-one-get-one) orders are final sale.
Trial kits and trial/sample sizes are not returnable.
No exchanges — to get a different item, return your order for a refund and place a new order.

Cancellations

Orders can be cancelled after being placed but before they ship. A 10% early cancellation fee applies.

International Returns

International customers are responsible for return shipping costs and any applicable VAT or duty charges.

Where Your Return Goes

LIP-INK® International donates returned product to the Kids' Place Grief Support Center, a nonprofit supporting grieving children and their families. Learn more at kidsplace.org.

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